About
Our quality management system
We have embodied quality in our way of life and in everything we do. We define ‘quality’ as a care service delivered, which is appropriate to each individual service user’s needs. We have a comprehensive self-assessment system which requires all of our policies and work practices to be audited at least annually to ensure that we maintain the standards we have set ourselves. Any non-conforming areas are corrected and reviewed for any other action that we may need to take to ensure that the problems/mistakes are not repeated in future.
Policies
Every aspect of running and managing our service is set out in a comprehensive set of specific policy documents. These policies ensure that we meet the statutory requirements for running a domiciliary care service and cover all aspects of staffing, managing and caring for our service users and the preservation of health and safety standards where appropriate. All of our policies are regularly reviewed to ensure that they are kept up-to-date and in line with latest legislation and regulations.
Recruitment
Here at A&S Rescue Services Limited, our recruitment strategy is very flexible. We take on board staff who have experience in care and perform a DBS check on them before they go out in the field. Other checks such as professional and personal reference checks are done as well so that we know the person who we send out to represent us. This enables us to maintain the standards of care which we promise our clients. If someone hasn’t got experience in care but can demonstrate qualities of a good carer, we offer them full mandatory training and they have to finish their training before they got out to clients’ houses. It is important to us that they work with an experienced staff member (shadowing) until they are ready to be fully deployed and work on their own.
Monitoring our calls and carers
All calls which we provide are monitored through a computer system, which is regularly checked to see if there is lateness or missed calls. Consistency in providing a service is of paramount importance to us, hence we have invested heavily to acquire such a unique software system to help us achieve our goals. If a call is delayed or missed, this will be detected at the earliest possible time. The affected client or next of kin will be notified and we will keep them informed until a service is delivered.
External inspections
In addition to our own assessments, we are regularly inspected by the registration authority CQC and local authorities to ensure that we are operating as expected.
Vacancies
We are currently recruiting in Rutland, Leicester and surrounding areas. Have you got experience in care? If not, do not worry. Do you like flexible hours which will fit into your daily schedule? Just click here and leave us a message. Alternatively call any of the numbers provided and speak to one of our recruiting members of staff.
We promise you excellent rates of pay based on your experience and we endeavour to reward all our staff for their hard work. We believe we are what we say we are, because of our excellent team on our disposal.
Services
Operating Hours
- Monday : 9am-5pm
- Tuesday : 9am-5pm
- Wednesday : 9am-5pm
- Thursday : 9am-5pm
- Friday : 9am-5pm
- Saturday : 9am-2pm
- Sunday : Closed
News & Updates
The latest news, articles, and resources, sent straight to your inbox every month.
Services
Operating Hours
- Monday : 9am-5pm
- Tuesday : 9am-5pm
- Wednesday : 9am-5pm
- Thursday : 9am-5pm
- Friday : 9am-5pm
- Saturday : 9am-2pm
- Sunday : Closed
News & Updates
The latest news, articles, and resources, sent straight to your inbox every month.